FITS OM: Roles and responsibilities
We have defined the principal roles and their associated responsibilities for Print and Output Management according to best practice. Schools may need to combine some roles, depending on size, organisational structure and any underlying service level agreements existing between technical support and the school.
'Role descriptions' in the context of the Print and Output Management function are not 'job descriptions'. Depending on the size and structure of your technical support team, one person may assume more than one role. However, good practice for function management dictates that although different people may be involved in performing activities, there should be only one 'owner' per function. This means that one individual is always accountable for overall function performance and can intervene to 'make things happen' when a function breaks down.