FITS OM: Why use Systems Administration?
With the increase in size and complexity of networks and the demand for reliable ICT services in schools, it is now more important than ever to use technical support resources effectively.
The best-practice functions in FITS OM are specialist areas of operations management activities. Systems Administration helps schools to define the structure of their technical support team, allocate ownership and assign the activities of each function to staff with the appropriate skills. Without this structure, you will probably neglect some areas and activities, which risks compromising your ICT services.
Most schools have limited technical support resources. In industry, the larger companies employ staff with specialist skills to manage each operations management function, such as security, backups or directory services. Schools have to be more creative with their allocation of activities, but on the plus side this gives technical support staff the opportunity to acquire skills and experience in all areas of operations management.
FITS OM has been specifically written for schools to enable them to implement best practice with limited technical support resources.