| Position |
FITS OM role |
| School leaders |
- To put in place the required resources to carry out the FITS OM functions
- To provide support during the function's implementation and operation
|
| Network manager |
- To plan the implementation
- To define and draft the policy for each function
- To allocate the activities within each function
- To manage the implementation of the policy
- To monitor the activities and overall performance of the function
- To carry out the function activities allocated to them
- To review the function
|
| Internal or external technical support staff |
- To carry out the function activities allocated to them
- To report any function or activity issues to their network manager
|
| ICT users |
- To follow the agreed process to log incidents or requests
- To adhere to the rules defined in the policies
|
