Technical support
ICT Managers will find advice and services in this section focusing on maximising technical support and managing ICT staff.
In particular Becta has developed a Framework for ICT Technical Support (FITS) which aims to provide a reliable and effective ICT infrastructure. There is a separate toolkit for primary and secondary schools to help them implement the framework.
The primary toolkit is for primary schools or schools that rely on an external provider for the majority of their ICT management and support
The secondary toolkit is for schools that have an internal ICT support team for the majority of their ICT management and support.
FITS Operations Management (FITS OM) is a new framework for schools that have implemented the FITS processes and would like to improve the operations management.