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We asked schools a range of questions about
their current main suppliers of desktop
and portable computers for curriculum use.
Each school in the survey has told us about
one supplier of desktop and one supplier
of portable computers; or a single supplier
if the school has the same current main
supplier for both portables and desktops.
Four suppliers feature in the results.
These are listed below:
Schools were most satisfied with their
computer suppliers' product knowledge. They
were least satisfied with suppliers' responsiveness;
although this was closely followed by relatively
low satisfaction with the technical support
provided by their computer suppliers.
Schools showed the greatest differentiation
between suppliers when saying how likely
they would be to recommend their supplier
to another school. Schools showed the least
differentiation between suppliers when rating
their satisfaction with the ease with which
suppliers could be contacted.
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