Link to the Becta site Customer Satisfaction Survey - ICT in Schools
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Desktop computers
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The following table provides a summary of schools' satisfaction with the various aspects of their computer suppliers that we asked about.

Supplier Pre-sales advice Knowledge of products Technical support Awareness of needs of schools Ease of contact

Respons- iveness

 Overall satisfaction Would you recommend? Number of responses
Dell 4.04 4.35 3.90 3.85 4.00 3.94 4.19 4.27 40
RM 3.70 4.11 3.41 3.99 3.51 3.44 3.57 3.63 320
Tiny 3.60 4.18 3.61 3.39 3.65 3.65 3.89 3.89 20
Viglen 3.40 3.76 3.15 3.39 3.48 3.20 3.22 3.22 24
Other 3.79 4.22 3.76 3.79 4.00 3.73 3.87 3.86 663
Average 3.76 4.18 3.65 3.84 3.83 3.63 3.77 3.79
The figure (1 to 5) for each supplier gives the average satisfaction rating for all schools that gave information about that supplier, with 1 being very dissatisfied and 5 being very satisfied.

The number of responses here is the total number of schools that provided answers regarding a particular supplier. This may vary from the number on a particular chart, as a small number have given answers of 'Don't know' to individual questions.
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