Link to the Becta site Customer Satisfaction Survey - ICT in Schools
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Desktop computers
Introduction
Robustness
Reliability
Technical support services
Features
Value for money
Overall satisfaction
Would you recommend?
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Desktop computers Go to text only version
Introduction Go to print friendly version (PDF)

We asked schools a range of questions about desktop computers that had been purchased for curriculum use.

Each school in the survey has told us about up to two brands of computer that have been purchased during the past three years.

Responses have been included where the school told us that they had at least two desktop computers of a particular brand. If the school had only one, the school's response for that brand has not been included.

Eleven brands feature in the results. These are listed below:

Apple (http://www.apple.com/uk)
Compaq (http://www.compaq.co.uk)
Dan (http://www.dan.co.uk)
Dell (http://www.dell.co.uk)
Elonex (http://www.elonex.co.uk)
Fujitsu Siemens Computers (http://www.fujitsu-siemens.co.uk)
Hewlett-Packard (http://welcome.hp.com/country/uk/eng/welcome.htm)
RM (http://www.rm.com)
Time (http://www.timecomputers.com)
Tiny (http://www.tiny.com/uk)
Viglen (http://www.viglen.co.uk)

For desktop computers, schools were most satisfied with their robustness for classroom use. They were least satisfied with the technical support provided by the computer manufacturer.

Schools showed the greatest differentiation between brands when saying how likely they would be to recommend their brand of desktop computers to another school. Schools showed the least differentiation between brands when rating their satisfaction with the range of features built into their desktop computers.

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