Link to the Becta site Customer Satisfaction Survey - ICT in Schools
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We asked schools a range of questions about their main provider of internet services for curriculum use.

Seven internet service providers feature in the results. These are listed below:

BT Internet (http://www.bteducation.com)
DIALnet (http://www.dialnet.co.uk)
Easynet (http://www.uk.easynet.net)
Eclipse Internet (http://www.eclipse.net.uk)
Edex  
ntl (http://www.ntl.co.uk)
RM Internet for Learning (http://www.ifl.net)

Becta is aware that Cable and Wireless will be ceasing its current Edex service and that it has informed schools of termination arrangements.

Schools were most satisfied with their internet service providers' facilities for filtering out unsuitable web content. They were least satisfied with the technical support that is provided by their internet service providers.

Schools showed the greatest differentiation between suppliers when saying how likely they would be to recommend their supplier to another school. However, this set of results may have been distorted by the current situation regarding Edex. Edex aside, the greatest variation was shown where schools rated the value for money offered by their internet service provider.

Schools showed the least differentiation between suppliers when rating their satisfaction with facilities for filtering out unsuitable web content, and their satisfaction with other safety facilities.

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