Link to the Becta site Customer Satisfaction Survey - ICT in Schools
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The following table provides a summary of schools' satisfaction with the various aspects of their internet service provision that we asked about.
Portable Reliability of service (excluding telecom connection) Technical support Filtering web content Safety for internet services Value for money Range of services Overall satisfaction Would you recommend? Number of responses
BT 3.40 3.00 3.91 3.67 3.55 3.76 3.42 3.14 53
DIALnet 3.67 3.05 4.25 4.17 3.65 3.52 3.60 3.37 30
Easynet 4.00 3.60 4.36 4.00 4.29 3.86 3.74 3.61 23
Eclipse Internet 3.19 3.33 3.81 3.90 2.88 3.21 3.05 2.84 21
Edex 2.90 2.28 3.81 3.58 2.73 2.78 2.71 1.60 48
ntl 3.60 2.98 3.76 3.85 3.68 3.52 3.48 3.30 48
RM/IFL 3.72 3.30 4.17 3.99 3.61 3.72 3.65 3.57 257
Others 3.48 3.26 3.87 3.69 3.79 3.71 3.59 3.45 320
Average 3.51 3.18 4.00 3.81 3.63 3.63 3.52 3.34

The figure (1 to 5) for each ISP gives the average satisfaction rating for all schools that gave information about that ISP, with 1 being very dissatisfied and 5 being very satisfied.

For each ISP the number of primary schools that gave a rating, followed by the number of secondary schools, is given after the name of the ISP.

The number of responses here is the total number of schools that provided answers regarding a particular ISP. This may vary from the number on a particular chart, as a small number have given answers of 'Don't know' to individual questions.
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