Link to the Becta site Customer Satisfaction Survey - ICT in Schools
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About the survey
Desktop computers
Portable computers
Computer suppliers
Technical support services
Internet services
Other results
Introduction
Purchasing policy: desktops
Purchasing policy: portables
Purchasing policy: suppliers
Purchasing route: desktops
Purchasing route: portables
Type of school
Type of internet service provider
Main problem overall
Main problem: primary and secondary
Location: technical support
Location: internet services
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Other results Go to text only version
Location: technical support Go to print friendly version (PDF)

We asked schools to tell us whether they considered themselves to be an urban, rural or inner city school.

This chart shows schools' overall satisfaction with technical support in relation to the type of environment they described.

Graph showing schools' satisfaction with technical support in relation to their environment

The figure (1 to 5) for gives the average satisfaction rating, with 1 being very dissatisfied and 5 being very satisfied.

For each set of data the number of primary schools that gave a rating, followed by the number of secondary schools, is given.
Data
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Main problem: primary and secondary previous section next section Location: ISP