Link to the Becta site Customer Satisfaction Survey - ICT in Schools
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Desktop computers
Portable computers
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Technical support services
Introduction
Ease of contact
Needs of schools
Knowledgeable staff
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Technical support services Go to text only version
Knowledgeable staff Go to print friendly version (PDF)

We asked schools how satisfied they are with the level of knowledge of their technical support provider's staff.

Graph showing the satisfaction rating for the level of knowledge of technical support providers' staff

The figure (1 to 5) for each support provider gives the average satisfaction rating for all schools that gave information about that support provider, with 1 being very dissatisfied and 5 being very satisfied.

For each support provider the number of primary schools that gave a rating, followed by the number of secondary schools, is given after the name of the support provider
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