Link to the Becta site Customer Satisfaction Survey - ICT in Schools
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Desktop computers
Portable computers
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Technical support services
Introduction
Ease of contact
Needs of schools
Knowledgeable staff
Responsiveness
Quality of service
Value for money
Overall satisfaction
Would you recommend?
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Technical support services Go to text only version
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The following table provides a summary of schools' satisfaction with the various aspects of their technical support service that we asked about.

Technical support Ease of contact Awareness of needs of schools

Knowledge-
able staff

Respons- iveness Quality of service

Value for money

Overall satisfaction Would you recommend? Number of responses
LEA 3.83 4.04 4.07 3.49 3.66 3.70 3.69 3.68 341
Manufacturer 3.85 3.92 4.14 3.77 3.74 3.54 3.74 3.68 76
Supplier 3.53 4.13 3.87 3.51 3.55 3.29 3.45 3.57 49
RM 3.37 3.87 3.62 3.37 3.29 2.80 3.21 3.26 39
Other 4.34 4.25 4.27 4.09 4.08 4.07 4.05 4.03 114
Average 3.90 4.06 4.10 3.65 3.74 3.71 3.74 3.73
The figure (1 to 5) for each support provider gives the average satisfaction rating for all schools that gave information about that support provider, with 1 being very dissatisfied and 5 being very satisfied.

The number of responses here is the total number of schools that provided answers regarding a particular support provider. This may vary from the number on a particular chart, as a small number have given answers of 'Don't know' to individual questions.
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