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The FITS processes cover the four main functional areas of technical support provision:
Based on FITS best practice, the advice given within this set of guidelines is neither definitive nor prescriptive. It is of benefit and applicable to all schools irrespective of size or the technology in use. The guidelines should be adapted and adopted to fit each school individually, based on the school's resources and needs. The key message we want to reinforce is that ICT services are there solely to support the school and its efficient and effective operation. It is possible to begin by implementing any process. However, we recommend that you work through the FITS getting started processes first. Even if you currently have a means of recording and monitoring incidents, we believe that some benefit may be gained by working through the FITS getting started processes to identify whether there are some areas that you could improve on. If you are a primary school or school that relies on an external provider for the majority of their ICT management and support, you will find that in most cases this will be all that you need to implement to make a major impact on the control and management of ICT provision in your school. Secondary schools and larger primary schools that undertake their own technical support will benefit from implementing all of the FITS processes. |
